Account Deletion

We understand that you may want to delete your Etalage account. This page explains how to request account deletion and what happens when you do.

How to Delete Your Account

To request deletion of your Etalage account, please send an email to:

Email Address: account-deletion@etalage.com

Please include the following information in your email:

• The email address associated with your account
• Your account type (Member or Studio Owner)
• If you're a Studio Owner, your studio name
• Confirmation that you want to permanently delete your account

What Happens When You Delete Your Account

Warning: Account deletion is permanent and cannot be undone.

For Members:

• Your account and profile information will be permanently deleted
• You will lose access to all studio memberships and content
• Your watch history, progress, and saved videos will be removed
• Any active subscriptions will be cancelled
• You will need to contact your studio directly for any subscription refunds

For Studio Owners:

• Your studio account and all associated data will be permanently deleted
• All your uploaded videos, programs, and content will be removed
• Your studio will become inaccessible to all members
• All member subscriptions to your studio will be cancelled
• Your Stripe Connect account will be disconnected
• You are responsible for handling any pending payouts or refunds with your members

Studio Owners: Please ensure all member obligations are fulfilled before deleting your account.

Data Retention

After your account deletion request is processed:

• Your personal data will be permanently deleted within 30 days
• Some aggregated, non-identifiable usage statistics may be retained for analytics purposes
• Financial transaction records may be retained as required by law for accounting and tax purposes
• Support correspondence may be archived for record-keeping purposes

Processing Time

We aim to process all account deletion requests within 5-7 business days. You will receive a confirmation email once your account has been deleted.

Alternative: Deactivate Your Account

If you're not sure about permanently deleting your account, you may want to consider deactivating it instead. Contact us at support@etalage.com to discuss this option.

Questions?

If you have questions about account deletion or need assistance, please contact us at:

Email: support@etalage.com

Privacy & Data Protection

For more information about how we handle your data, please review our Privacy Policy.